RETURN POLICY

Last updated 23.07.2020

Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us within 30 days for a full refund. Please see below for more information on our return policy.

RETURNS

All returned items must be in new and unused condition, with all original tags and labels attached.

Please choose carefully before purchasing as we are unable to accept returns on any adult product for change of mind or dissatisfaction.

Please note we do not accept returns on latex wear, hosiery and bodystockings.

We will only replace items which are found to be faulty; an “exchange service” is not available because of the personal nature of our products. If a product has a manufacturing defect, then you should return that product to us for a replacement or online credit.

RETURN PROCESS

1. Please complete on of Groovy Vibes return forms.

2. Groovy Vibe will authorise the return of the product and mail you an express post satchel with the authorisation to be included in your return.

3. Once Groovy Vibe receives your return, it will be inspected of its condition and assessed for either a refund or sent to the manufacture for repair or exchange.

Please allow at least 14 days from the receipt of your item to process your return.

QUESTIONS

If you have any questions concerning our return policy, please contact us at: customercare@groovyvibe.com.au