Our aim is to be one of the largest online adult sex toy retailers around. We know we can’t achieve that without great customer service. We are here to help, hopefully we have been able to answer some of your questions below.
Most of our products are shipped from Australia so you shouldn’t experience any delays. However, items which we may sourced from overseas, may experience delays of several weeks depending on a range of factors outside our control.
Do you think your delivery has gone missing? If so, please contact our team to make them aware and they will follow it up for you straight away.
We offer standard and express delivery. You will be asked which delivery you prefer during the purchase at the cart. If you are spending over $70.00 you will receive free delivery, however, this will be on the standard delivery time.
Do you want to add special delivery instructions? Not a problem. During the purchase process you will have an opportunity to add special instructions.
Yes your card details are secure. This is an important question, and for good reason. Our website has a number of security features, one of which is SSL (Secure Sockets Layer) encryption. We also use a reputable payment processor (Stripe and PayPal)
We never need to store your credit card details on our system. All payment details are encrypted before travelling over the web, and processed by the payment processor. Wepride ourselves on the fact that we have been in operation for several years with no data breaches or discrepancies.
Sorry, we do not offer cash on delivery.
Afterpay works by splitting the cost of your shopping into four equal payments, which are made every fortnight.
Afterpay does not charge interest. But if you miss a payment, or don’t have enough money in your account for a direct debit, then you’ll be charged a $10 missed payment fee.
If the item you’re chasing is out of stock and you need to know when the item will be back in stock, contact us here.
Do you make adult sex toys or novelties? Do you think they would suit our customer base? Well why not send us an email? We are always excited to add further quality items to our catalogue.