FAQ's

Frequently Asked Questions

Our aim is to be one of the largest online adult sex toy retailers around. We know we can’t achieve that without great customer service. We are here to help, hopefully we have been able to answer some of your questions below.

Delivery

Delivery Times and COVID-19

Most of our products are shipped from Australia so you shouldn’t experience any delays. However, items which we may sourced from overseas, may experience delays of several weeks depending on a range of factors outside our control.

Delivery Hasn't Arrived?

Do you think your delivery has gone missing? If so, please contact our team to make them aware and they will follow it up for you straight away.

Types Of Deliveries

We offer standard and express delivery. You will be asked which delivery you prefer during the purchase at the cart. If you are spending over $70.00 you will receive free delivery, however, this will be on the standard delivery time.

Delivery Instructions

Do you want to add special delivery instructions? Not a problem. During the purchase process you will have an opportunity to add special instructions.

Delivery Details

Delivery Tracking

Please allow up to 24hrs for tracking to become available with Australia Post. Once the order has been completed by our warehouses the order will be completed and you will receive an email with tracking details.

To track Australia Post click here

To track Toll click here

 

Payment

Are My Credit Card Details Safe?

Yes your card details are secure. This is an important question, and for good reason. Our website has a number of security features, one of which is SSL (Secure Sockets Layer) encryption. We also use a reputable payment processor (Stripe and PayPal)

We never need to store your credit card details on our system. All payment details are encrypted before travelling over the web, and processed by the payment processor. Wepride ourselves on the fact that we have been in operation for several years with no data breaches or discrepancies.

Cash On Delivery

Sorry, we do not offer cash on delivery.

How Can I Pay?

We accept Visa, Mastercard, PayPal, Amex, Google Pay and Apple Pay. We also offer AfterPay. If you are having any difficulties please contact us.

How Does AfterPay Work

Afterpay works by splitting the cost of your shopping into four equal payments, which are made every fortnight.

No Intrest With AfterPay

Afterpay does not charge interest. But if you miss a payment, or don’t have enough money in your account for a direct debit, then you’ll be charged a $10 missed payment fee.

Products

The Item I want Is Out Of Stock.

If the item you’re chasing is out of stock and you need to know when the item will be back in stock, contact us here.

Become A Supplier

Do you make adult sex toys or novelties? Do you think they would suit our customer base? Well why not send us an email? We are always excited to add further quality items to our catalogue. 

Refunds?

If you need a refund, please read our refund policy first.